Intercultural competence in patient care: communication across cultural boundaries, language barriers, interpreting and a discrimination-free practice.
Online self-study course – 9 modules, approx. 8 hours, at your own pace, with a confirmation of participation after working through all modules. Sources in APA 7.
Using the iceberg model, communication styles, teach-back, plain language and language mediation, practice teams learn to respond respectfully to values and health beliefs, avoid stereotypes and support patients with experience of displacement well.
📘 Background reading (in German): Quality management in the doctor's practice: what the QM guideline requires of the practice team
Self-study without supervision, assignments or evaluation of learning progress by instructors; the voluntary self-reflection is for your own orientation only. Your confirmation of participation becomes available once you have marked all modules as done yourself.