Holding one-to-one staff conversations: a self-study course for managers in social services – handle annual review, feedback, corrective and return-to-work conversations with confidence.
Online self-study course for heads of facilities, heads of departments and team leaders, day-care centre managers and nursing service managers in social, educational and care settings – 8 modules, about 8 hours, at your own pace, with a confirmation of participation once all modules have been completed. Sources in APA 7, legal position as of September 2026.
The modules:
- One-to-one staff conversations as a management tool: types and occasions
- Legal framework: employer's right to issue instructions, co-determination and data protection
- Conducting conversations: attitude, listening and conversation structure
- Preparing and holding annual review and development conversations
- Shaping effective feedback and recognition conversations
- Holding corrective conversations: clear, fair and solution-focused
- Return-to-work conversation, occupational integration management and conversations in special life situations
- Safeguarding quality: conversation culture, documentation and self-reflection
📘 Background reading (in German): Mitarbeitergespräche führen: Leitfaden für Leitungen
Self-study without supervision, assignments or evaluation of learning progress by instructors; the voluntary self-reflection is for your own orientation only. Your confirmation of participation becomes available once you have marked all modules as done yourself.