This course conveys the communicative competence that is indispensable for good nursing care: the fundamentals and models of communication, verbal and non-verbal understanding, active listening and empathy, appreciative/nonviolent communication, understanding with special groups (dementia, aphasia, hearing impairment, the dying), dealing with difficult conversations and conflicts, the professional relationship (closeness/distance), communication in the team and with relatives, and documentation as communication.
Course objectives:
- Understand the importance and fundamentals of communication
- Communicate verbally and non-verbally in a deliberate and effective way
- Listen actively and speak empathetically and appreciatively
- Communicate with special groups (dementia, aphasia and others)
- Conduct difficult conversations and conflicts constructively
- Communicate well in the team, with relatives and in documentation
Self-study without supervision, assignments or assessment of learning progress by instructors; the voluntary self-reflection is for your own orientation only. Your confirmation of participation becomes available once you have marked all modules as done yourself.