This course teaches the professional handling of challenging behaviour and aggression: understanding behaviour as an expression of needs/distress, recognising its causes and triggers, understanding the dynamics of escalation, responding in a de-escalating way (verbally and nonverbally), preventing through the environment and prevention measures, protecting your own safety (self-protection), and following up situations – for a safe, dignified, de-escalating approach.
Course aims:
- Understand challenging behaviour as an expression of needs
- Recognise causes and triggers
- Understand the dynamics of escalation
- De-escalate verbally and nonverbally
- Prevent through environment and prevention
- Protect your own safety and follow up situations
Self-study without supervision, assignments or assessment of learning progress by instructors; the voluntary self-reflection is for your own orientation only. Your confirmation of participation becomes available once you have marked all modules as done yourself.