Conversations with parents in the day-care centre: online professional development course on developmental conversations, raising concerns, complaints and conflicts with parents – practice-oriented.
Online self-study course for early years practitioners and managers in day-care centres (Kita), crèches and after-school care – 8 modules, approx. 7 hours, at your own pace, with a confirmation of participation after working through all modules. Sources in APA 7 style, legal position as of September 2026.
The modules:
- Conversations with parents as a professional task: occasions, mandate and roles
- Conducting conversations: stance, listening and clear messages
- Preparing a developmental conversation: observation, invitation, data protection
- Conducting, documenting and following up a developmental conversation
- Raising concerns: sensitively addressing signs of developmental difficulties
- Receiving and handling complaints from parents
- Conflict conversations with parents: recognising escalation and de-escalating
- Special circumstances, child protection and reflection
📘 Background knowledge on the topic: Conversations with parents in the day-care centre: a guide for practitioners
Self-study without supervision, assignments or evaluation of learning progress by instructors; the voluntary self-reflection is for your own orientation only. Your confirmation of participation becomes available once you have marked all modules as done yourself.